Terms and Conditions of Enerus Limited
1. Introduction Welcome to Enerus Limited. These Terms and Conditions govern your use of our website and the purchase of heat pumps and related services. By ordering through our website, you agree to these terms. Please read them carefully before placing an order.
2. Company Information Enerus Limited is a registered company in the United Kingdom. Our business details are as follows:
- Company Name: Enerus Limited
- Registered Address: NETPark Plexus, Sedgefield, TS21 3FD
- Company Registration Number: 12411373
- Gas Safe Registration Number: 640911
- MCS Registration Number: 62151
Enerus Limited is regulated and monitored by Gas Safe and MCS to ensure compliance with industry standards.
3. Intellectual Property Rights All content on this website, including text, images, logos, and trademarks, is the property of Enerus Limited. No material may be copied, reproduced, or distributed without our prior written permission.
4. Ordering and Purchasing Process
4.1 Obtaining a Quote and Placing an Order
- Customers can obtain a quote via our online heat loss calculator and direct consultation.
- Quotes are based on the information provided by the customer and are subject to change following the pre-installation survey.
- Once an order is placed, customers will receive an order confirmation via email.
4.2 Selecting an Appropriate Product
- It is the customer’s responsibility to select a suitable heat pump based on property requirements. Enerus Limited provides guidance, but final selection remains the customer’s decision.
- If the selected product is unsuitable after the pre-installation survey, Enerus Limited reserves the right to recommend an alternative.
4.3 Pre-Installation Surveys
- All orders are subject to a mandatory pre-installation survey to assess the site and verify the feasibility of the installation.
- If any additional work or changes are required based on the survey, Enerus Limited will provide a revised quote for customer approval before proceeding.
5. General Terms
5.1 Communication with Customers
- All communication regarding orders, installations, and support will be conducted via email, phone, or through our website.
- Customers must provide accurate contact details and respond to requests for information in a timely manner.
5.2 Respect Towards Enerus Employees and Representatives
- Enerus Limited expects respectful and professional interactions between customers and company representatives. Abusive or inappropriate behavior may result in service refusal.
5.3 Payment Methods
- Payments can be made via bank transfer, credit/debit card, or financing options if available.
- A deposit may be required before installation, with final payment due upon completion.
- Failure to make payments may result in delayed installation or legal action.
5.4 Upgrades
- Customers may request product upgrades before installation, subject to additional costs.
- Any upgrades must be confirmed in writing before modifications are made to the order.
5.5 Cancellations
- Customers may cancel their order within 14 days of placing it for a full refund, provided no services have been rendered.
- If installation has commenced, cancellation may be subject to deductions for incurred costs.
6. Installation
6.1 Our Obligation to You
- Enerus Limited will ensure all installations meet Gas Safe and MCS regulations.
- Installations will be carried out by qualified professionals.
- We will notify customers of installation schedules and requirements.
6.2 Your Obligation to Us
- Customers must provide accurate information about their property.
- Access to the installation site must be granted at the scheduled time.
- Any pre-existing issues affecting installation (e.g., faulty wiring or pipework) must be resolved prior to installation.
6.3 Permits and Permissions
- Customers are responsible for obtaining necessary permissions from landlords, local authorities, or other relevant bodies before installation begins.
- Enerus Limited will provide documentation where necessary to assist with permit applications.
6.4 Inspection of Site
- A site inspection will be conducted before installation to confirm feasibility.
- If any issues arise during inspection, Enerus Limited reserves the right to amend the quote or cancel the order with a refund.
6.5 The Installation Process
- Installers will follow strict guidelines to ensure a safe and effective heat pump installation.
- Customers must be present or provide access to their property on the installation date.
6.6 General Installation Terms
- Installations are subject to weather and other unforeseen conditions.
- If additional work is required due to property conditions, customers will be informed and quoted for any extra costs.
7. Post-Installation
7.1 Warranties, Guarantees, and Compliance Documentation
- Upon completion, customers will receive compliance documentation and warranty details.
- Manufacturer warranties and our workmanship guarantee apply as stated in the documentation provided.
7.2 Maintaining Warranties and Guarantees
- To maintain both product and workmanship warranties/guarantees, the heat pump must be serviced and inspected annually.
- Enerus Limited can assist with annual servicing, or customers may use any trained and qualified MCS-certified engineer.
- For further details on servicing, please contact us.
7.3 Repairs Outside of Warranty/Guarantee
- If repairs are required beyond the coverage of the warranty or guarantees provided at purchase, the following fees apply:
- £95 + VAT callout fee
- £60 + VAT per additional hour
- Parts cost + 25% + VAT
- Callout payments may be required in advance before an engineer is dispatched.
8. Warranty and Aftercare
- Heat pumps come with manufacturer warranties. The length and terms of the warranty vary by product.
- Enerus Limited provides a workmanship guarantee for installations.
- Customers are responsible for regular maintenance as outlined in the user manual.
9. Liability and Disclaimers
- Enerus Limited is not responsible for damages caused by incorrect use, third-party modifications, or failure to follow maintenance guidelines.
- Liability is limited to the cost of the product and installation services.
10. Governing Law and Disputes
- These Terms and Conditions are governed by UK law.
- Any disputes shall be resolved through negotiation, with legal action as a last resort.
11. Changes to These Terms
Enerus Limited reserves the right to modify these Terms and Conditions at any time. Customers will be notified of significant changes.
By proceeding with an order, customers acknowledge and agree to these Terms and Conditions.
Contact Us For any inquiries, please contact us at:
- Email: contact@enerus.co.uk
- Phone: 01740 669 585